Tourism Inc. is a company active in tourism with the concept of a fleet match. In the last three years, the number of park visitors has declined considerably. According to a preliminary review to quesion, one of the factors causing the decline is dissatisfaction with the quality of visitor services.
Research Paper Tourism - Quality Function Deployment
To improve the quality of public services, this study used the function deployment of Quality (QFD) method starting with the SERVQUAL model, which uses a particular dimension of tourism. This study has identified 80 tourism variables, which is then evaluated by the visitors. Using importance performance matrix 19 critical variables. 19-House of Quality response obtained as a recommendation to technical improvements, with priority repairs are finished to standard operational procedure, the maintenance system and the addition of the game.
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