Genderang Promo Hari Raya Idul Fitri 2017

Meski masih beberapa bulan lagi, namun genderang promo hari raya Idul Fitri 2017 mulai terasa gaungnya di internet. Banyak ecommerce dan situs belanja online yang memberikan diskon besar-besaran.

Seperti diketahui bulan Ramadhan tahun 2017 ini diperkirakan akan dimulai pada 26 Mei 2017. Nah, sejak saat itu Anda bisa melongok ke banyak situs ecommerce online untuk mengetahui kejutan promo lebran apa yang mereka persiapkan.

Biasanya mengenai promo belanja online yang diberikan itu adalah berupa pemberian diskon. Amat bervariasi diskon yang diberikan, dari 20% hingga 90%. Ada juga yang memberikan diskon langsung berupa nominal tertentu misalnya dari 25 ribu hingga Rp 500 ribu. Selain itu, promo yang diberikan bisa juga berupa gratis biaya pengiriman.

Promo tersebut sering kali tidak hanya diberikan lewat website belanja online, tapi kadang ada penawaran khusus bagi yang berbelanja melalui aplikasi mobile.

Menarik juga mengenai waktu pelaksanaan promo itu sebab sering kali dilakukan saat sahur maupun menjelang buka puasa. Ada juga yang memberikan di hari tertentu, seperti misalnya hari Sabtu dan Minggu.

Karenanya, kalau Anda berminat untuk mendapatkan diskon belanja lebaran tersebut, yang perlu Anda lakukan adalah:

1. Temukan promo Ramadhan di situs belanja online
2. Lihat produk apa saja yang mendapat promo dan seperti apa promo yang diberikan
3. Baca dan simak dengan baik mengenai syarat dan ketentuannya.

Salah satu promo ramadahan dan Lebaran itu seperti yang juga bisa kita lihat di sini. Persiapan promo untuk menyambut Ramadhan itu diberikan untuk segala macam produk. Mulai dari jenis produk fashion, home living, produk kecantikan, gadget, perlengkapan travel, hingga perlengkapan otomotif. Lengkapnya persediaan barang yang diberikan membuat kita bisa mempersiapkan semua kebutuhan lebaran dengan baik.

Nah, penting juga sebelum Anda melakukan transaksi harus melihat reputasi toko online tersebut. Jika memang toko online itu terkenal dan terpercaya, maka anda bisa teruskan transaksi pembeliannya.

Pemberian promo maupun obral barang jelang Hari raya Idul Fitri ini memang hal yang sangat menarik. Sebagai konsumen kita bisa terbantu untuk mendapatkan barang-barang kebutuhan lebaran nanti dengan harga yang lebih terjangkau.

Misalnya saja seperti waktu dicek di situs Blanja.com itu ada baju gamis Myning yang semula harganya adalah Rp250.000 namun kemudian jadi turun harga menjadi Rp170.000 saja. Ada juga baju gamis Khanalia yang awalnya Rp 250.000 berhubung sedang ada diskon harganya menjadi cuma Rp180.000.

Nah, harga barang yang promo semacam itu akan makin sering kita lihat mendekati hari raya Idul Fitri. Sebab memang ini momen setahun sekali yang selalu dirayakan oleh umat muslim. Nah, jadi mari bersiap dari sekarang untuk melihat diskon dan promo lebaran nanti. Buat checklist belanja dan nanti kita bisa hemat pengeluaran dengan mencari barang yang sedang promo.

The concept and definition of Service Quality

The word quality contains a lot of definition and meaning. Some examples of definitions:

• compliance with requirements/demands,
• fitness for use,
• Repairs/improvements sustainable,
• free from damage/defects
• fulfilment of customer needs since the start and at any time.

Quality according to the Feigenbaum (1991):

"The quality of the overall characteristics of products and services include marketing, engineering, manufacturing, and maintenance, where products and services are in use will be in accordance with the needs and expectations of customers."

Quality definitions according to Joseph M Juran suggested:

"Quality is the same as the terms meet or misses a few of his condition, then a product or service is said to be not qualified. The requirements themselves are subject to change in accordance with the wishes of the customers, the needs of the Organization, Government sources and suppliers, technology as well as market or competitor. And interpret quality as something that determine customer satisfaction and changes in efforts towards continuous improvement ".

Service quality according to Lethimen Crosby and Wyckoff is:

"Adjustments to details where these qualities are seen as the degree of excellence to be achieved. Control is done continuously in the pursuit of excellence in order to meet the needs of service users ".

The characteristics of a quality service according to Osborne and Gebler (1995), and Bloom (1981) is: not procedural, distributed and decentralized, and oriented to the customer.

Then it can be concluded that the quality of service is a community of service satisfaction is received where the desired expectations in accordance with reality.

Rule of excellent service as follows:

1. Simplicity
Procedures of the public service is easy to understand and easy to implement.

2. Clarity
These include clarity in terms of:
a. the administrative requirements of the public service
b. work unit/the competent authority and shall be responsible for providing services
c. details of the cost of public services and the procedures for financing

3. the certainty of Time
Implementation of the public service can be completed within the allotted time.

4. Accuracy
Public service in products received correctly, right, and legitimate

5. Security
The processes and products of public service providing a sense of security and legal certainty

6. responsibility
Chief organizer of public services or officials in charge of the organisers go to Ministry and settlement of complaints/problems in the implementation of the public service.

7. Equipment and infrastructure
The availability of facilities and infrastructure work, work equipment and other support, including the provision of adequate means of telecommunications technology.

8. discipline, politeness and friendliness
The attitude and behaviour of staff in providing service to the community as a disciplined, polite and friendly as well as mutual respect and respect.

9. ease of access
In this case the venue and location as well as the means of service to be adequate, easily accessible by the public and can take advantage of communications technology and Informatics

10. Comfort
The Environment Ministry should be orderly, regular, is provided in the waiting area is comfortable, clean, and complete with supporting facilities services, such as parking and toilets.

11. the equitable 
means that the service must be able to reach all layers of society through the fair and equitable distribution. The service does not differentiate a poor or rich, male or female, and no discrimination.

5 Indicators of Public Service

Fitzmons argues that there are several indicators of public service are:

1. Reliabity, gave the right service
2. Tangibles, i.e. providing adequate human resources and other resources.
3. Responsivenees, a willingness to help and provide fast service with a clear delivery and the ability to respond to a complaint
4. Assurance, which is marked with the level of attention to ethics and morals in providing service and empathy
5. Emphaty, that is characterized by a degree of willingness to find out the wants and needs of consumers.

Public Service Theory and Public Service Management

According to Kotler, service is every gainful activity in a group or union, and offers satisfaction though the results are not tied to a product in physical. Another view said, the service is an activity or the sequence of events that occur in the direct interaction between a person with others or physical machines, and provide customer satisfaction.

In the book "Theory of Public Administration ", the service can basically be defined as activity of a person, group or organization either directly or indirectly to meet the needs. Whereas another theory said that service is all forms of service activities in the form of goods or services in order to fulfils the needs of the community.

Based on the definition above, it can be said that the service is one of the activities of an organization or institution which is dedicated to the public. Service itself is essentially a series of activities, therefore it is a process of regular and continuous service that covers the entire life of the organization in the community.

Understanding the scope of public service includes:

1. A process of formulation of policies relating to community service in the form of licensing arrangements, supervision, coaching both by the government, public organizations, private organizations or organization that has the authority of the government.
2. Service in the sense of service processes related to general administration duties including service tasks performed by public organizations or private organizations and community activities authorized by the government to the state apparatus with the aim to give satisfaction to the public.

In the book "Theory of Public Administration" there are three types of services, namely:

1. Administrative Services
Type of services provided by a service unit recording, research, decision-making, documentation and other administrative activities that overall the final product in the form of documents. For example, the type of soil certificate and population administration services (citizen identity, birth certificates and death).

2. Goods services
The services provided by a service unit or processing activities and the provision of physical tangible materials including distribution and direct delivery to consumers in a system.

3. Services
It is type of services provided by a service unit and its supporting infrastructure.

In the book "Public Service Management" the fundamental factors of service are:

1. There is a sense of love and affection
2. The existence of beliefs to help each others
3. There is a belief that doing good to others is a form of good deeds.

Service forms are divided into three kinds:

1 Services with oral
Services with oral made ​​by officers in the field of public relations, information services field and other fields that work to an explanation or information to anyone in need.

2. Services through writing
Ii is the most prominent form of service in the execution of the task, not only in terms of quantity but also in terms of its role.

3. act Services
In general, the service in this form of 70-80% done by mid-level and low-level officers. So that the expertise and skills of personnel is crucial to good outcome of any act or work.

Thesis Abstract Examples in Administrative and Public Policy Science

This is an abstract exmples in thesis of Administrative and Public Policy Science

The purpose of this study is to determine how the quality of the birth certificate service in the Department of Population and Civil Registration London. The study was located in London, with the unit of analysis is the individual or
society of London who have been ever and are doing the maintenance of a birth certificate.

The sample in this study amounted to 180 people. This study uses a type of descriptive research by the survey method. Type of data consists of primary data obtained through questionnaires and direct observation in the field, secondary data were sourced from a report document, the rules which is related to the researched issues, writings and the results of research on public service, with quantitative analysis.

These results indicate that the birth certificate service on the Department of Population and Civil Registration London is generally seen from the fifth dimension of service which are the reliability, responsiveness, confidence, attention and intangible, can already be said with quality, for each of the indicators of greater than 90%.